Shipping policy

Shipping Policy

Last Updated: 2/07/2026

Thank you for shopping with BigSib Embroidery Every personalised item is made to order with care, so please allow time for us to create your order before it is shipped.

Processing Times

As each item is custom embroidered, orders are typically processed within 3–10 business days before dispatch.

During busy periods, holidays, or promotional events, processing times may be longer. If there is a significant delay, we will contact you.

Shipping

We currently ship within Australia using Australia Post.

Estimated delivery times after dispatch are:

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days (where available)

Delivery times are estimates only and may vary depending on your location and Australia Post's delivery network.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

Any free shipping promotions will be clearly stated on our website.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where applicable).

Incorrect Shipping Details

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided and your order has already been dispatched, we are unable to redirect the parcel. Additional postage costs for returned parcels or re-delivery may be the customer's responsibility.

Delays

Once your parcel has been handed to Australia Post, we are not responsible for shipping delays caused by weather, public holidays, peak periods, or other circumstances outside our control.